Privacy Policy

Sleepio Limited ('we') are committed to protecting and respecting your privacy. We are registered with the UK Information Commissioner’s Office as a Data Controller (Reg No. Z2141968), and have in place a comprehensive Company data protection policy and code of practice.

This Privacy Policy (together with our Terms and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on www.sleepio.com or any associated subdomains (“Website”). This includes information provided during completion of surveys, sleep diaries and other online tools, posting of comments in the Community or requesting further services.
  • We may also ask you for information when you purchase a product or pay for access to restricted content, enter a competition or promotion and when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

We do not store credit card details nor do we share customer details with any 3rd parties except trusted suppliers who help us deliver the Sleepio Service to you. All payments are processed securely via PayPal, and we ensure that all suppliers meet our security and data protection standards.


IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration, to tailor your experience of the Website, provide you with customer support and to report aggregate information internally and to advertisers.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to give you a smooth user experience, improve the Website and to deliver a better and more personalised service. They enable us:

  • To recognise you when you return to our site.
  • To maintain data you have entered e.g. during completion of a survey.
  • To speed up your searches.
  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.

Both Sleepio and third-party vendors, including Google, may use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to the Website on sites across the Internet (also known as 'remarketing'). If you would like to opt out of this you can do so via your Google Ads Preferences Manager.

You may refuse to accept cookies by changing the settings on your browser to prevent cookies from being set. However, if you select this setting you may be unable to access certain parts of the Website and/or Sleepio Service. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Website.

Please note that when a third party advertises on our site they too may also use cookies. Unfortunately we have no control over these cookies.


Where and how we store your personal data

All information you provide to us is stored on our secure servers located in the UK. All passwords are stored in encrypted form and all logged-in traffic is transmitted securely via SSL by default.

We only store your data on secure servers within the European Economic Area ('EEA') or with partners outside the EEA who are certified as complying with the US-EU Safe Harbor Framework. However, it may be possible that your data is transferred to, and stored at, a destination outside the EEA by or to staff who work for one of our suppliers. Such staff may be engaged in, among other things the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

Unfortunately, despite these measures, the transmission of information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website, and any transmission is at your own risk. Once we have received your information, we will use strict procedures to try to prevent unauthorised access in accordance with our Company data protection policy and code of practice, and responsibilities as a registered Data Controller.


Uses made of the information

We use information held about you in the following ways:

  • To provide you with relevant information and advice.
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To carry out our obligations arising from any contracts entered into between you and us. For internal marketing analysis and administration.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To notify you about changes to our service.

Where you have given consent we may also use your data to provide you with information about goods and services which may be of interest to you.

We do not disclose information about identifiable individuals to third parties except in cases described below under 'Disclosure of your information', but we may publish aggregate information about our users (for example, that men aged under 30 have the worst sleeping habits in the UK) in the context of providing public health information, conducting academic research and/or marketing and publicity. We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in London). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.


Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Sleepio Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect the rights, property, or safety of Sleepio Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • If you consent to allow your medical practitioner access to your Sleepio account, through the Sleepio Clinic service. In such circumstances we shall ensure that such medical practitioner agrees to keep your personal data confidential and not share it with any other parties.

Your rights

You have the right to ask us not to process your personal data for direct marketing purposes. We will inform you before collecting your data and will collect your consent in accordance with current legislation if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by not entering your email address when prompted. You can also exercise the right at any time by contacting us at the below details.

If you do not want your personal data used by Sleepio as provided in this Privacy Policy, you should not register an account or for any specific services that collects personal data. You may correct, update or review personal data you have submitted through registration, by signing in and updating your personal information on your Account page. If you have registered and no longer want Sleepio to use your personal data, please contact Sleepio at the below details.

The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


Effective date and changes to our privacy policy

Our privacy policy was posted and became effective in August 2011. Any changes we may make to our privacy policy in the future will be posted on this page and if any changes of material significance are made then we shall notify you by email (sent to the email address specified when you register) and/or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review the Website for the latest information on our privacy practices.


Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be directed to hello@sleepio.com.