Sleepio Limited ('we') are committed to protecting and respecting your privacy. We are registered with the UK Information Commissioner’s Office as a Data Controller (Reg No. Z2141968), and have in place a comprehensive Company data protection policy and code of practice.
We do not store credit card details nor do we share customer details with any 3rd parties except trusted suppliers who help us deliver the Sleepio Service to you. All payments are processed securely via PayPal, and we ensure that all suppliers meet our security and data protection standards.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration, to tailor your experience of the Website, provide you with customer support and to report aggregate information internally and to advertisers.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to give you a smooth user experience, improve the Website and to deliver a better and more personalised service. They enable us:
Both Sleepio and third-party vendors, including Google, may use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to the Website on sites across the Internet (also known as 'remarketing'). If you would like to opt out of this you can do so via your Google Ads Preferences Manager.
All information you provide to us is stored on our secure servers located in the UK. All passwords are stored in encrypted form and all logged-in traffic is transmitted securely via SSL by default.
We only store your data on secure servers within the European Economic Area ('EEA') or with partners outside the EEA who are certified as complying with the US-EU Safe Harbor Framework. However, it may be possible that your data is transferred to, and stored at, a destination outside the EEA by or to staff who work for one of our suppliers. Such staff may be engaged in, among other things the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.
Unfortunately, despite these measures, the transmission of information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website, and any transmission is at your own risk. Once we have received your information, we will use strict procedures to try to prevent unauthorised access in accordance with our Company data protection policy and code of practice, and responsibilities as a registered Data Controller.
Where you have given consent we may also use your data to provide you with information about goods and services which may be of interest to you.
We do not disclose information about identifiable individuals to third parties except in cases described below under 'Disclosure of your information', but we may publish aggregate information about our users (for example, that men aged under 30 have the worst sleeping habits in the UK) in the context of providing public health information, conducting academic research and/or marketing and publicity. We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in London). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
You have the right to ask us not to process your personal data for direct marketing purposes. We will inform you before collecting your data and will collect your consent in accordance with current legislation if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by not entering your email address when prompted. You can also exercise the right at any time by contacting us at the below details.
The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.